Thought I’d do something a little different today.
So I’ve worked at call centers now for 13 years and have tons of memorable moments I thought would be fun to share.
Two Points: (1) None of these stories are from my current employer.
(2) Names, Locations, Companies, Projects will not be shared. Just enjoy the hilarious things I’ve seen over the years.
The first of such stories was while working in the cellphone industry. An Elderly woman calls in really upset about the calls she is receiving on her mobile phone. She further explains that men are calling her leaving graphic sexual messages on her voicemail and when answering the phone men are asking for sexual favors from this poor old woman.
While talking to her we were able to get the phone number these men believed they were calling. Upon investigation, discovered that calls were being forwarded from this other number to the elderly womans phone. We called the number these men were believed to be calling and discovered that this customer was a pornstar on set. We explained the situation to her that she had incorrectly call forwarded to the elderly womans phone, at which point the porn star requested compensation for the calls she had missed,(which was her fault) . We declined to compensate, and successfully corrected the call
forwarding error. I don’t think I’ve heard a more happier person then this elderly woman.
This is a real situation I had to deal with. Believe it, or not.
If you enjoyed this leave a like, and I have tons more stories I can share if there is interest.